Refund policy

At Hoorbaya, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may initiate a return within 48 hours of delivery, subject to the following terms and conditions.

Return Eligibility

  • Items must be unworn, unused, and in their original packaging, with all tags and labels attached.
  • Returns must be requested within 48 hours of the delivery date.
  • A valid proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale items, discounted items, and promotional items.
  • Personalized or custom-made products.
  • Items that show signs of wear, damage, or alteration.

Return Process

Submit a Return Request

Contact our customer support team at info@hoorbaya.co.uk or use our online return portal within 48 hours of delivery.

Approval & Return Authorization

If your request is approved, you will receive a return authorization number (RAN) along with return instructions.

Return Shipping

  • Customers are responsible for arranging their own return shipping.
  • Hoorbaya does not provide prepaid return labels.
  • The item must be shipped within 3 days of return approval.
  • Customers are responsible for return shipping costs unless the item received was incorrect or defective.

Returns should be sent to the following address:

Hoorbaya Returns Department
[Insert Return Address Here]
United Kingdom

Inspection & Processing

Once we receive the item, our team will inspect it for compliance with our return policy.

If approved, a store credit or refund (minus shipping fees and any applicable restocking fees) will be processed within 5–7 business days.

Minimizing Returns & Refunds

To ensure a seamless shopping experience and reduce unnecessary returns, we have implemented the following measures:

  • Accurate Product Descriptions & Sizing Guides – Detailed information to help customers make informed decisions.
  • Encouraged Exchanges Over Returns – Customers are offered easy exchanges to retain their purchase value.
  • Restocking Fees on Refunds – A small restocking fee may apply to discourage impulse purchases.
  • Store Credit Over Cash Refunds – In most cases, we offer store credit instead of direct refunds to enhance customer retention.

For further assistance, please contact our customer service team at info@hoorbaya.co.uk